Terms of Service

Last updated: 23 May 2026

Welcome to Kawan Visa. These terms govern your use of the Kawan Visa UNI and Kawan Visa School mobile applications and websites (collectively, the "Service"). By creating an account or using the Service, you agree to these terms.

1. What Kawan Visa Is

Kawan Visa is a tool that helps international students in Malaysia track their student pass renewal timeline, browse a multilingual FAQ, and (for Pro subscribers) chat with an AI assistant about visa-related questions. It is an independent product and is not affiliated with EMGS, Malaysian Immigration, or any university.

Important: Kawan Visa provides general guidance only. It is not legal or immigration advice. For binding decisions on your visa, always refer to EMGS, your university's international office, or a licensed immigration consultant.

2. Eligibility and Accounts

You must be at least 13 years old to create an account.
You sign in with a one-time magic link sent to your email. Keep your email account secure — anyone with access to your email can sign in as you.
One account per person. You are responsible for all activity under your account.

3. Free and Pro Tiers

The Service offers a free tier (FAQ, countdown, language switching) and a Pro tier (AI chat and document checklist). Current Pro pricing is displayed in the app at the time of purchase. As of the date above:

Kawan Visa UNI — Monthly, 6-Month, and 12-Month plans available
Kawan Visa School — Monthly, 6-Month, and 12-Month plans available

All prices are in Malaysian Ringgit (RM) and inclusive of any applicable taxes.

4. Subscription Billing and Auto-Renewal

Pro subscriptions are processed by Stripe. You authorise Stripe to charge your payment method at the start of each billing period.
Subscriptions renew automatically at the end of each billing period (every month, 6 months, or 12 months depending on the plan you choose) until you cancel.
The Service will not send a separate renewal reminder before each charge. Stripe will email you a receipt after each successful payment.

5. Cancellation

You can cancel your subscription at any time. After cancellation, you retain Pro access until the end of your current paid period.
To cancel, email support@kawanvisa.my with your account email. We will process the cancellation and send confirmation.
Cancelling stops future renewals. It does not automatically refund the current period — see Refunds below.

6. Refunds

Refunds are handled case by case. We will issue a full or prorated refund if:

You were charged in error (duplicate payment, charged after cancellation, etc.).
The Service was substantially unavailable for an extended period during your paid term.
You request a refund within 7 days of a renewal charge and have not used Pro features during that period.

Refunds outside these cases are at our discretion. Email support@kawanvisa.my to request a refund.

7. Acceptable Use

You agree not to:

Use the Service to provide formal immigration or legal advice to others.
Share your account credentials or magic-link access with anyone else.
Reverse-engineer, scrape, or attempt to bypass the Free / Pro tier gating.
Use the AI chat feature to generate harmful, harassing, or illegal content.
Submit false or misleading information about your visa status.

We may suspend or terminate accounts that violate these rules.

8. AI Chat Disclaimer

The "Ask Kawan" AI feature is powered by a third-party large language model. AI responses can be wrong, outdated, or incomplete. Always verify any AI answer with an official source (EMGS, your university, or an immigration consultant) before taking action on it.

9. Service Availability

We aim to keep the Service available 24/7 but make no uptime guarantee. We may take the Service offline for maintenance, updates, or in response to third-party outages (Supabase, Stripe, Anthropic, Netlify). We are not liable for losses caused by Service downtime.

10. Intellectual Property

All Kawan Visa content, branding, and code is owned by us. You may use the Service for personal, non-commercial purposes only. You may not copy, redistribute, or build derivative products from our content without written permission.

11. Limitation of Liability

To the maximum extent allowed by Malaysian law, our total liability to you for any claim arising from your use of the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages — including but not limited to visa rejections, study disruption, or financial loss arising from reliance on Service content.

12. Changes to These Terms

We may update these terms from time to time. Material changes will be announced in the app or via email at least 14 days before they take effect. Continued use of the Service after the effective date means you accept the updated terms.

13. Termination

You can stop using the Service and delete your account at any time via the Delete Account page. We may suspend or terminate accounts that violate these terms, with or without notice.

14. Governing Law

These terms are governed by the laws of Malaysia. Any dispute will be resolved in the courts of Kuala Lumpur.

15. Contact

Questions about these terms? Email us at:

support@kawanvisa.my